Customize > Manage Certificate

Many organizations configure single sign-on with Xactly Incent to ensure a consistent user-experience and to ensure their security policies are enforced. When SAML is configured for single sign-on,  a primary SSL certificate and an optional secondary SSL certificate are defined. Click here for more information on SAML Integration.

Valid SSL certificates are necessary to ensure that authentication information is encrypted between Xactly Incent and your SAML provider. If the certificates expire, single sign-on will no longer work and you will need to add new certificates.

In most cases, you will receive the certificates from your IT department.

Import a Certificate

  1. Click Setup > Customize > Manage Certificate. The Manage Certificates screen appears.
    screen-shot-2016-09-26-at-9-58-11-am
  2. Click the Import button. The Select a SAML certificate to import dialog appears
    .screen-shot-2016-09-26-at-9-58-32-am
  3. Click the Browse button. The File Upload dialog appears.
  4. Select the SAML certificate file, and click Open. The certificate file must have one of the following extensions:
    • .crt
    • .der
    • .cer
      note: Incent does not support the .pem certificate file extension.
  5. Click the Upload button.

Delete a Certificate

You can delete a certificate that is not referenced in SAML Integration.

  1. Select a certificate from the list.
  2. Click the Delete button. A message appears asking “Do you really want to delete the selected item?”.
  3. Click the OK button to confirm the deletion, or click the Cancel button to cancel the action.

View Certificate Details

To verify the correct certificate has been imported:

  1. Click Setup > Customize > Manage Certificate. The Manage Certificates screen appears.
  2. Select a certificate in the list. Certificate details appear in the lower pane.
  3. Click the View button. The View Certificate dialog appears.
    screen-shot-2016-09-26-at-9-59-07-am
  4. Click the Close button to dismiss the dialog.

You can also click on a certificate in the search results to view summary information:

FieldDescription
Certificate File NameThe original file name of the imported certificate.
Serial NumberThe certificate's serial number.
Canonical NameThe CN defined in the imported certificate.
Subject DNThe Subject DN defined in the imported certificate.
Expiration DateThe expiration date of the imported certificate.
StatusPrior to the expiration date, the status will be Active. Otherwise, it will be Expired.
PriorityIndicates whether the certificated is being used as the primary or secondary certificate in SAML Integration.

Download a Certificate

  1. Select a certificate in the list. Certificate details appear in the lower pane.
  2. Click the Download button. The Download Certificate dialog appears.
    screen-shot-2016-09-26-at-10-08-48-am
  3. Choose the download format using the Select Download Format drop-down list. You can choose from among the following options:
    • Text
    • Binary
  4. Click the Download button. A dialog appears allowing you to open the file or save the file to your local system. Open or save the file, as appropriate.