Trouble Logging In

1. Verify that you have access to the Internet.
2. Verify that your username and password are correct.
3. Try logging into Xactly Incent using a browser.

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Unable to View Data/Data Not Refreshing

1. Log out of the Xactly Incent app and wait a few minutes before logging back in.

If the issue persists, contact your Xactly Incent administrator.

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Resetting Your Password

1. Log in to Xactly Incent using a browser.
2. Click the Preferences tab, then click Change Password in the secondary menu.
3. Type your old password in the Old Password field.
4. Type a new password in the New Password field.

note: The password cannot contain any part of the Username.

1. Re-type your new password in the Confirm New Password field.
2. Click the Save Password button to save your new password.

If you are unable to access this page, contact your Xactly Incent administrator.

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Uninstalling the Xactly Incent App

1. Touch and hold the app icon until it jiggles and an “X” appears.
2. Tap “X” to delete the app.
3. When prompted, tap Delete.
4. Press the Home button.

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Reinstalling the Xactly Incent App

1. Search for the “Xactly Incent” app in the App Store.
2. Tap FREE, then tap INSTALL APP.